Daegan Nesselrode

Jacksonville, FL · (904) 624-9403 · dnesselrode@dtness.com

I am experienced customer service professional looking to make my way in the workd of IT. After completing the Google IT Support certification program, I'm ready to take on new opportunities and challenges.


Senior Client Advocate

Teletech Inc.

Work directly with company leadership and the client to ensure our agents are providing the best service possible

Assist with special projects as needed

December 2020 - Present

Customer Service Agent

Teletech Inc.

Took inbound calls to assist customers with their inquires, questions, comments, and concerns

June 2020 - December 2020

Shift Leader

Krystal Resturaunts LLC

Ran shifts in a efficient manner to maximize store profits and customer satisfaction

January 2017 - June 2020

Crew Trainer

Krystal Resturaunts LLC

Worked alongside store management to ensure all new and current employees were knowledgeable of current policies and procedures

August 2016 - January 2017

Crew Member

Krystal Resturaunts LLC

Prepared food and ensured high customer satisfaction

June 2012 - August 2016

Education and Certifications


Google IT Support
View more info on
August 2023

University of North Florida

Bachelor of Science
Computer & Information Sciences - Information Technology Track
August 2014 - April 2016

St. Johns River State College

Associate of Arts
January 2013 - April 2014


Programming Languages & Tools
  • Operating Systems: Windows 10/11 & Linux
  • System administration
  • IT infrastructure services
  • Computer networking
  • Computer security
  • Troubleshooting
  • Customer service