Senior Client Advocate
Teletech Inc.
Work directly with company leadership and the client to ensure our agents are providing the best service possible
Assist with special projects as needed
December 2020 - Present
Customer Service Agent
Teletech Inc.
Took inbound calls to assist customers with their inquires, questions, comments, and concerns
June 2020 - December 2020
Shift Leader
Krystal Resturaunts LLC
Ran shifts in a efficient manner to maximize store profits and customer satisfaction
January 2017 - June 2020
Crew Trainer
Krystal Resturaunts LLC
Worked alongside store management to ensure all new and current employees were knowledgeable of current policies and procedures
August 2016 - January 2017
Crew Member
Krystal Resturaunts LLC
Prepared food and ensured high customer satisfaction
June 2012 - August 2016